Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of this website and any purchases made through it. By accessing this website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use this website.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction;

  • You have the legal authority to enter into binding agreements;

  • All information provided at checkout is accurate and complete.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Descriptions

We make reasonable efforts to accurately display product descriptions, images, pricing, and specifications. However:

  • We do not guarantee that descriptions or content are error-free.

  • Colors and packaging may vary slightly due to display settings or manufacturing updates.

  • Minor packaging changes do not constitute a product defect.

We reserve the right to modify or discontinue products at any time without notice.

3. Orders and Acceptance

Your submission of an order constitutes an offer to purchase.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion;

  • Limit quantities purchased;

  • Cancel orders suspected of fraud, unauthorized activity, or resale.

Order confirmation emails do not constitute final acceptance. Orders are accepted only upon shipment.

4. Pricing and Payment

All prices are listed in USD.

You agree to provide current, complete, and accurate purchase and payment information.

We reserve the right to:

  • Correct pricing errors;

  • Cancel orders arising from pricing inaccuracies;

  • Refuse transactions flagged by fraud prevention systems.

If payment is declined or reversed, we are not obligated to fulfill the order.

5. Shipping

All shipping terms are governed by our Shipping Policy.

Risk of loss transfers to the customer once the order is delivered to the shipping carrier. We are not responsible for delays, lost packages, or carrier errors once the shipment is in transit.

Customers are responsible for providing accurate shipping information.

6. Refunds and Returns

All refunds are governed exclusively by our Refund Policy.

By completing a purchase, you acknowledge and agree that:

  • Refund eligibility is limited;

  • Opened or tampered products are not eligible for refund;

  • Requests made outside the stated timeframe will be denied;

  • All returned items are subject to inspection.

We reserve sole discretion in determining refund eligibility consistent with our published policy.

7. Chargebacks and Payment Disputes

You agree to contact us directly to attempt resolution before initiating a chargeback or payment dispute.

In the event of a dispute, we may provide the payment processor with:

  • Proof of policy acceptance;

  • Order confirmation;

  • Shipment confirmation and tracking records;

  • Delivery confirmation;

  • Product condition documentation;

  • Communication records.

We reserve the right to dispute illegitimate chargebacks and restrict future purchases associated with disputed transactions.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Images

  • Product descriptions

  • Website design

is the property of Apex ecom d.o.o. and may not be copied, reproduced, distributed, or exploited without prior written consent.

Unauthorized use may result in legal action.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to interfere with website security;

  • Engage in fraudulent transactions;

  • Misuse promotional codes or discounts;

  • Reverse engineer or copy products for resale.

Violation of these Terms may result in termination of access and potential legal action.

10. Disclaimer of Warranties

To the fullest extent permitted by law:

  • All products are provided “as is” and “as available.”

  • We make no warranties, express or implied, including merchantability or fitness for a particular purpose.

  • We do not guarantee uninterrupted or error-free operation of the website.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the amount paid for the product in question.

  • We shall not be liable for indirect, incidental, consequential, special, or punitive damages.

  • We are not liable for losses arising from shipping delays, misuse of products, or third-party services.

12. Indemnification

You agree to indemnify and hold harmless Apex ecom d.o.o., its owners, affiliates, employees, and partners from any claim, demand, loss, liability, or expense arising out of:

  • Your breach of these Terms;

  • Your misuse of products;

  • Your violation of applicable laws.

13. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Carrier disruptions

  • Supply chain interruptions

  • Public health events

  • Labor disputes

14. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The version in effect at the time of purchase governs that transaction.

Continued use of the website constitutes acceptance of any updates.