Purchase Options Cancellation Policy

Some products in our store may be offered as subscriptions, pre-orders, or “try before you buy” purchases. This policy explains how these types of purchases may be changed or cancelled.

Subscriptions

When you purchase a subscription, you agree to receive repeat deliveries according to the billing and delivery frequency selected at checkout. You authorize us to charge the payment method provided at checkout automatically for each subscription order at the price displayed on the product page and during checkout.

Your payment information is stored securely by Shopify and/or the applicable payment processor.

Minimum Two-Order Commitment

Unless expressly stated otherwise on the product page or at checkout, each subscription is subject to a minimum commitment of two successfully paid subscription orders:

1. Your initial subscription order placed at checkout; and
2. Your first scheduled renewal order, also referred to as the first rebill.

Your initial purchase counts as the first order.

You cannot cancel your subscription before the first renewal order has been successfully charged and processed. Once the second paid subscription order has been completed, you may cancel the subscription to prevent any future renewal orders.

The timing of the required first renewal depends on the subscription frequency selected at checkout. For example:

• A monthly subscription normally renews approximately one month after the initial order.
• A three-month subscription normally renews approximately three months after the initial order.
• A six-month subscription normally renews approximately six months after the initial order.

Introductory and Recurring Prices

Where the initial subscription order is offered at a discounted or introductory price, the first renewal order and any subsequent renewal orders will be charged at the regular recurring price displayed on the product page and at checkout.

Applicable taxes and shipping charges may also be added where required.

By completing a subscription purchase, you acknowledge and agree to:

• The minimum commitment of two paid subscription orders;
• The price charged for the initial order;
• The price and timing of the required first renewal order; and
• Continued automatic renewals after the minimum commitment until the subscription is cancelled.

Automatic Renewal

After the minimum two-order commitment has been completed, your subscription will continue to renew automatically at the selected billing frequency until cancelled.

Each renewal charge creates a new subscription order that will be processed and shipped to the address associated with your subscription.

Cancelling Your Subscription

Once two paid subscription orders have been completed, you may cancel future renewals through the subscription management portal linked in your customer account, order confirmation emails, or subscription emails.

A cancellation must be completed before the next scheduled subscription charge is processed.

Cancelling your subscription:

• Prevents future renewal orders from being created;
• Does not cancel an order that has already been charged or processed;
• Does not automatically refund an order that has already been created; and
• Does not affect any payment obligations arising before the cancellation became effective.

An order that has already been successfully charged will continue to be processed and fulfilled. Any request to return an eligible delivered order will be handled in accordance with our Returns & Refunds Policy.

Changes, Pauses, and Skipped Deliveries

Where available, you may use the subscription management portal to update your payment method, shipping address, product selection, delivery date, or other subscription details.

Any pause, skipped delivery, rescheduling request, or subscription change does not remove or waive the minimum two-order commitment unless we expressly confirm otherwise in writing.

Changes must be submitted before the next subscription order is processed. We cannot guarantee that changes submitted after a renewal charge has been processed will apply to that order.

Pre-orders

When you purchase a pre-order, you are purchasing an out-of-stock or soon-to-be-available product that is not yet ready for immediate fulfilment.

We may collect full payment, partial payment, or no payment at checkout. Where applicable, we may securely store your payment method and collect the full or remaining payment when the product becomes available.

You may request cancellation of a partially paid pre-order before it has been fulfilled.

Once a pre-order has been fulfilled or shipped, it can no longer be cancelled. Any request for a return or refund after fulfilment will be handled in accordance with our Returns & Refunds Policy.

Try Before You Buy

When you purchase a “try before you buy” item, we may authorize your payment method before fulfilling the order.

You will have the trial period stated on the product page or at checkout to decide whether you want to keep the item.

If the item is not returned in accordance with the applicable return instructions before the trial period expires, your payment method will be charged for the full purchase amount.

Statutory Consumer Rights

Nothing in this policy is intended to limit any cancellation, withdrawal, refund, or other consumer rights that cannot legally be excluded or restricted under applicable law.

Contact Us

For questions regarding your subscription, pre-order, try-before-you-buy purchase, or this policy, please contact our customer support team through our Contact Us page.