Shipping policy

Shipping Policy

Effective Date: 02.13.2026

This Shipping Policy forms part of our Terms of Sale. By placing an order through this website, you acknowledge and agree to the terms outlined below.

1. Order Processing Time

All orders are processed within [6 - 14 business days] after payment is successfully received.

  • Business days do not include weekends or public holidays.

  • Processing times may be extended during peak seasons, promotional periods, or due to high order volume.

  • Processing time is separate from shipping time.

We reserve the right to delay processing if additional verification is required for fraud prevention or payment authorization.

2. Shipping Timeframes

Estimated shipping times are provided for informational purposes only and are not guaranteed.

Delivery times may vary depending on:

  • Destination location

  • Carrier performance

  • Customs processing (for international orders)

  • Weather conditions

  • Carrier delays

  • Events beyond our control

Shipping time estimates begin after the order has been processed and dispatched.

We are not responsible for carrier delays once the package has been handed over to the shipping provider.

3. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (if applicable).

It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery where required.

4. Risk of Loss and Transfer of Responsibility

Risk of loss and title for products pass to the customer upon our delivery of the order to the shipping carrier.

Once the carrier has taken possession of the package:

  • We are not liable for lost, stolen, delayed, or damaged shipments.

  • Any delivery issues must be addressed directly with the carrier.

  • We may assist at our discretion but are not obligated to replace or refund orders affected by carrier issues.

If tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.

5. Incorrect or Incomplete Shipping Address

Customers are solely responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for orders that are:

  • Delivered to an incorrect address provided by the customer;

  • Returned to sender due to address errors;

  • Undeliverable due to missing information.

If an order is returned due to an incorrect address:

  • The customer will be responsible for reshipping fees.

  • Original shipping fees are non-refundable.

6. Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed:

  • The order may be returned to us by the carrier.

  • Original shipping costs are non-refundable.

  • Return shipping fees and any carrier penalties may be deducted from any eligible refund.

Refused shipments do not qualify as cancellations.

7. International Shipping and Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.

  • Customs processing times may cause delivery delays.

  • We are not responsible for delays caused by customs clearance.

Failure to pay customs fees that results in returned shipments will be treated as a refused shipment.

8. Damaged Packages

If your package arrives visibly damaged:

  • You must notify us within 48 hours of delivery.

  • Photographic evidence of the damaged packaging and contents may be required.

  • Claims submitted after 48 hours may be denied.

We reserve the right to file claims directly with the carrier.

9. Lost Packages

If tracking indicates that a package is lost in transit:

  • Customers must notify us promptly.

  • We may initiate a carrier investigation.

  • Resolution is subject to carrier confirmation.

Orders confirmed as delivered by the carrier are not considered lost.

10. Delays Beyond Our Control (Force Majeure)

We are not liable for delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Weather disruptions

  • Labor strikes

  • Carrier service interruptions

  • Government actions

  • Public health events

Such delays do not entitle customers to cancellation or refund.

11. Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Requests to cancel must be submitted immediately after purchase. Approval is not guaranteed.

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. The version in effect at the time of purchase governs that transaction.